Refund Policy

Effective Date: March 15, 2026 · Last Updated: August 13, 2026
Company: HomePro Systems LLC · Contact: [email protected]

1. Digital Products & Guides (HomePro Clean Guides)

Our one-time digital products — including the HomePro Clean product line — are delivered electronically immediately after purchase.

General Rule

Because digital content can be accessed and copied instantly, we generally do not offer refunds once a product has been accessed or downloaded.

When We Will Help

• Technical issues: If you experience a technical problem that prevents you from accessing the product you purchased, contact us within 14 days of purchase. We'll work to resolve the issue — and if we can't, we'll issue a full refund.
• Duplicate purchases: If you accidentally purchased the same product twice, contact us and we'll refund the duplicate immediately.
• Wrong product: If you received a different product than what was described, contact us for a resolution or refund.

2. HomePro Membership Subscriptions (Pro & Pro + Sage™)

This section covers all recurring HomePro memberships — including HomePro Pro and HomePro Pro + Sage™. HomePro Sage™ is included with memberships that add it.

• 30-Day Money-Back Guarantee: If you're not satisfied within the first 30 days of your paid subscription, contact us for a full refund of your most recent subscription payment.
• Cancel Anytime: You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you'll continue to have access until then.
• How to Cancel: You can manage or cancel your subscription yourself at any time through our secure billing portal — just enter your email to receive a one-time login link. You can also update your payment method and view past invoices there. Prefer we handle it? Email [email protected] and we'll take care of it for you.
• Introductory & Founding-Member Pricing: If you joined on a promotional or founding-member rate (for example, a discounted first month), that discount applies only to the stated period. Your subscription then automatically renews at the standard published rate shown at checkout until you cancel.
• No Partial Refunds: We do not offer refunds for partial billing periods. If you cancel mid-cycle, you'll retain access through the end of that billing period.
• Service Issues: If the service experiences extended downtime or issues that significantly impact your use, contact us to discuss credit or refund options.

3. How to Request Support

If you need help or believe you're eligible for a refund:

1. Email [email protected]
2. Include your order number (from your purchase confirmation email)
3. Describe the issue you're experiencing

We respond to support requests within 24 hours on business days.

4. Processing Time

Approved refunds are processed within 5–10 business days. The refund will be returned to the original payment method. Please allow additional time for your bank or card issuer to reflect the refund.

5. Policy on Abuse

We reserve the right to deny refund requests if we have reason to believe the refund system is being abused — for example, repeated purchases and refund requests, or accessing product content before requesting a refund. We want to be fair, and we expect the same in return.

6. Contact

For refund requests or product support:

• Email: [email protected]
• General: [email protected]
• Contact Page: homepro.systems/contact